Terms of service

1. Overview This website is operated by SpotlessaHome ("we", "us", "our"). By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree, please do not use our website.

2. Eligibility By using this site, you confirm that you are at least 18 years old, or that you are the age of majority in your place of residence and have given us consent to allow any minor dependents to use this site.

3. Products and Pricing All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or refuse any order at our discretion. Prices are shown in GBP and may change without notice. We make every effort to display product colours and details accurately, but we cannot guarantee that your device's display reflects them exactly.

4. Orders We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or stock issues. If we cancel an order after payment, you will receive a full refund.

5. Payment Payment is taken in full at checkout. By placing an order, you confirm that the payment details provided are valid and that you are authorised to use the payment method.

6. Shipping and Delivery Delivery times and shipping details are set out in our Shipping Policy. Estimated delivery times are provided in good faith but are not guaranteed, as some factors are outside our control.

7. Returns and Refunds Returns and refunds are governed by our Refund & Returns Policy, including your statutory rights under UK consumer law.

8. Accuracy of Information We are not responsible if information on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.

9. Prohibited Uses You may not use our site or products for any unlawful purpose, to infringe our or others' intellectual property, to transmit harmful code, or to harass, abuse, or harm others. We reserve the right to terminate your use of the site for violating any of these terms.

10. Intellectual Property All content on this site — including text, images, logos, and design — is the property of SpotlessaHome or its content suppliers and is protected by applicable laws. You may not reproduce or reuse it without our written permission.

11. Limitation of Liability To the fullest extent permitted by law, SpotlessaHome shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount you paid for the relevant order. Nothing in these terms limits liability that cannot be excluded under law.

12. Product Use Disclaimer Our products must be used in accordance with the instructions provided. We are not responsible for damage or injury resulting from misuse, improper handling, or use on unsuitable surfaces. Always follow the included user manual.

13. Indemnification You agree to indemnify and hold harmless SpotlessaHome from any claim or demand arising from your breach of these terms or your violation of any law or the rights of a third party.

14. Third-Party Links Our site may contain links to third-party websites that we do not control. We are not responsible for their content or practices.

15. Changes to Terms We may update these Terms of Service at any time. Changes take effect when posted on this page. Your continued use of the site means you accept the updated terms.

16. Governing Law These terms are governed by and construed in accordance with the laws of England and Wales.

17. Contact Questions about these Terms of Service can be sent to support@spotlessahome.com.