Terms of service

Terms of Service

Last Updated: 30/07/2026

These Terms of Service ("Terms") govern your access to and use of the SpotlessaHome website, products, services, and related content. By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. About Us

SpotlessaHome ("SpotlessaHome", "we", "us", "our") operates this website and sells skincare-related products, including hydrocolloid pimple patches and related accessories.

Contact:
Email: support@spotlessahome.com

2. Eligibility

You must have legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.

If you are under the age of majority in your jurisdiction, you may only use this website with the involvement and consent of a parent or legal guardian.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, ingredients, packaging information, and pricing are accurate.

However:

  • Product packaging may vary from images displayed online.

  • Colours and appearance may vary depending on screen settings.

  • Minor manufacturing variations may occur.

  • Information on our website is provided for general informational purposes only.

We reserve the right to correct errors, inaccuracies, omissions, or pricing mistakes at any time without prior notice.

4. Skincare and Medical Disclaimer

Our products are cosmetic and skincare products only.

They are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition unless expressly stated as permitted under applicable law.

No information provided on this website constitutes medical advice.

Customers should consult an appropriately qualified healthcare professional regarding any medical condition, skin condition, allergy, sensitivity, medication interaction, or treatment decision.

If irritation, discomfort, rash, swelling, redness, allergic reaction, or any adverse event occurs, discontinue use immediately and seek medical advice where appropriate.

5. Allergies and Sensitivities

Customers are responsible for reviewing all ingredient and material information before use.

Do not use products on:

  • Open wounds unless specifically indicated.

  • Infected skin.

  • Severe skin conditions without medical advice.

  • Areas where use is not recommended by the product instructions.

We cannot guarantee that any product is allergen-free or suitable for every individual.

6. Product Safety

Customers must use products strictly in accordance with all instructions, warnings, labels, packaging information, and safety guidance.

Misuse, abuse, modification, improper storage, improper application, failure to follow instructions, or use contrary to warnings may increase the risk of adverse outcomes.

7. Supplier and Manufacturing Information

SpotlessaHome does not manufacture all products sold through this website.

Products may be manufactured by third-party manufacturers and suppliers.

Where required by applicable law, SpotlessaHome acts as the importer, distributor, retailer, brand owner, responsible person, economic operator, or other legally required role.

Nothing in these Terms limits, excludes, or modifies any legal obligations imposed upon us under applicable consumer protection, product safety, cosmetic, medical device, import, distribution, or product liability laws.

8. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse orders.

  • Limit quantities.

  • Cancel orders.

  • Restrict purchases.

  • Verify customer information.

  • Prevent suspected fraud, abuse, resale, or unlawful activity.

If payment has been taken for a cancelled order, a refund will be issued using the original payment method where possible.

9. Pricing

All prices are displayed in GBP unless otherwise stated.

Taxes, duties, customs charges, import fees, VAT, GST, sales taxes, and similar charges may apply depending on the destination country.

Customers are responsible for charges imposed by customs authorities unless otherwise required by law.

10. Payment

By placing an order, you confirm that:

  • You are authorised to use the payment method provided.

  • The information supplied is accurate.

  • The transaction does not violate any applicable law.

11. Shipping and Delivery

Delivery estimates are not guarantees.

Delivery times may be affected by:

  • Customs processing.

  • Postal delays.

  • Carrier disruptions.

  • Weather events.

  • Government actions.

  • Force majeure events.

  • Other circumstances beyond our reasonable control.

Risk of loss transfers in accordance with applicable law.

Nothing in this section affects mandatory consumer rights.

12. Returns, Refunds and Consumer Rights

Our Returns and Refund Policy forms part of these Terms.

Nothing in these Terms limits or excludes any mandatory consumer rights available under applicable law, including but not limited to rights under:

  • Consumer Rights Act 2015 (UK).

  • UK Consumer Contracts Regulations.

  • EU consumer protection laws.

  • Applicable local consumer protection legislation.

Where local law provides stronger consumer rights than these Terms, those rights shall prevail.

13. Intellectual Property

All website content, including:

  • Text.

  • Graphics.

  • Logos.

  • Product images.

  • Videos.

  • Designs.

  • Trademarks.

  • Branding.

  • Software.

is owned by SpotlessaHome, its licensors, suppliers, or other rights holders and is protected by applicable intellectual property laws.

No rights are granted except as expressly provided.

14. Prohibited Conduct

You agree not to:

  • Violate any law.

  • Commit fraud.

  • Interfere with website security.

  • Introduce malicious software.

  • Scrape, harvest, or extract data without permission.

  • Infringe intellectual property rights.

  • Abuse customer support systems.

  • Impersonate others.

  • Use the website for unlawful commercial activity.

15. User Content

If you submit reviews, testimonials, photographs, videos, comments, or other content, you grant SpotlessaHome a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, adapt, and distribute such content for business, advertising, marketing, and operational purposes, subject to applicable law.

You represent that you have the right to provide such content.

16. Third-Party Services

Our website may contain links to third-party websites, platforms, applications, payment providers, analytics providers, social media services, or advertising services.

We are not responsible for third-party content, policies, products, services, or practices.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

Subject to applicable law, SpotlessaHome shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

Where permitted by law, our total aggregate liability arising out of any claim relating to a product or order shall not exceed the amount paid for the relevant order giving rise to the claim.

Certain jurisdictions do not permit the exclusion or limitation of certain liabilities. In such jurisdictions, these limitations apply only to the maximum extent permitted by law.

18. Product Liability and Statutory Rights

Nothing in these Terms excludes, restricts, waives, or limits:

  • Product liability rights.

  • Consumer guarantees.

  • Statutory warranties.

  • Rights relating to defective products.

  • Rights relating to unsafe products.

  • Any rights that cannot legally be excluded.

19. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, epidemics, pandemics, cyberattacks, strikes, labour disputes, transportation failures, governmental actions, war, terrorism, or interruptions to utilities or communications networks.

20. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

21. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any additional policies referenced herein, constitute the entire agreement between you and SpotlessaHome regarding use of the website and purchase of products.

23. Governing Law

These Terms shall be governed by the laws of England and Wales.

Where mandatory consumer protection laws of another jurisdiction apply, consumers shall continue to benefit from those mandatory protections.

24. Contact

Questions regarding these Terms may be sent to:

support@spotlessahome.com