Subscription Policy

This Subscription Policy explains how recurring ("subscription") purchases work on SpotlessaHome. By subscribing to a product, you agree to the terms below in addition to our general Terms of Service.

How Subscriptions Work

When you choose a subscription ("Auto-Delivery") option at checkout, you authorise SpotlessaHome to automatically charge your payment method and ship your selected product(s) on a recurring basis, at the frequency shown on the product page at the time of purchase.

Billing

Your payment method will be charged automatically on or around each renewal date. It is your responsibility to ensure your payment details are up to date. If a payment fails, we may retry the charge or pause your subscription until payment is resolved.

Skipping, Pausing, and Cancelling

You may skip an upcoming delivery, pause your subscription, or cancel it entirely at any time before the next billing date. You can manage your subscription through the customer account portal link sent in your order confirmation and subscription emails, or by contacting our support team.

Cancellations take effect from the next scheduled billing cycle. Cancelling does not entitle you to a refund for deliveries already charged and shipped.

Price Changes

If we change the price of a subscription product, we will notify you in advance via email. Continuing your subscription after that notice means you accept the new price. You may cancel before the new price takes effect if you do not agree to it.

Shipping

Subscription orders are shipped according to our standard Shipping Policy. Delivery times may vary depending on your location and order volume.

Returns and Refunds on Subscription Orders

Subscription orders are covered by our standard Refund Policy. Our 30-day money-back guarantee applies to your first order in a subscription; subsequent recurring shipments are treated as new individual orders once charged.

Changes to This Policy

We may update this Subscription Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of a subscription after changes are posted means you accept the revised policy.

Contact Us

If you have any questions about your subscription, please contact our support team.